Emergency Communication plays a vital role in the administration of any law enforcement agency, expediting the handling of assignments and serving as the lifeline for police officers and fire and rescue personnel.
The City of Winchester's Emergency Communications Center (ECC) maintains a twenty-four-hour enhanced 911 system and online communications with the Virginia Criminal Information Network (VCIN) and the National Criminal Information Center (NCIC). All radio operations are conducted in accordance with Federal Communications Commission (FCC) and Commonwealth of Virginia requirements.
Scheduled tours of the Center are welcome. Please contact ECC Director Erin Malloy to request a scheduled tour.
Below are helpful guides to be prepared when calling 9-1-1.
Important numbers to keep on hand:
When calling 911, you'll be asked the following questions. Be prepared to answer:
Remember:
Text to 911 is available in the City of Winchester. You should still call if you can, but text if you can't. Like 911 calls, texts should only be sent to 911 during emergencies.
Text to 911 helps those who are deaf, hard of hearing, or have limited speech capabilities connect with emergency services. It can also help anyone unable to talk during an emergency like a home invasion or a domestic abuse situation.
To report an emergency using Text to 911:
There are several things to be aware of regarding Text to 911:
Do you have what it takes to be a lifeline to hope? Can you be the calm voice during a crisis? Apply today to become an Emergency Communications Specialist with the City of Winchester, the community's connection to emergency assistance.
Learn More
Erin Malloy, Director Email
540-662-4131